Telecommunicators, also known as 9-1-1 dispatchers, are vital first responders in emergencies, bridging the gap between those in distress and the assistance they need. In Oregon, the certification process for telecommunicators is meticulously designed to ensure that these professionals are well-equipped for their critical roles. In addition to certification, telecommunicators possess a unique set of specialized skills that underscore their importance in public safety.

The Certification Process in Oregon

The Department of Public Safety Standards and Training (DPSST) oversees the certification process for telecommunicators in Oregon. This structured program ensures that candidates acquire the necessary knowledge, training, and experience to excel in this demanding field. Here is an outline of the key steps involved:

1. Employment and Eligibility: Certification begins with employment at a public or private safety agency recognized by the DPSST. Applicants must meet basic age, educational, and background requirements.
2. DPSST Basic Telecommunicator Course: Candidates must complete this comprehensive training, which covers essential topics such as call handling, radio dispatching, crisis communication, and the coordination of police, fire, and medical responses.
3. Field Training: Following classroom instruction, telecommunicators engage in hands-on field training at their agency. This practical experience provides invaluable real-world insights under the supervision of experienced professionals.
4. CPR and First Aid Certification: Telecommunicators are required to hold current CPR and First Aid certifications, enabling them to deliver life-saving instructions during emergencies.
5. Code of Ethics: All telecommunicators must commit to a Telecommunications Code of Ethics, emphasizing integrity, professionalism, and public trust.
6. Certification Timeline: Candidates must obtain certification within 18 months of employment. Extensions may be granted under specific circumstances.

Maintaining Certification

Certified telecommunicators must adhere to the highest professional standards and are encouraged to participate in ongoing training to stay current with evolving protocols and technologies. The DPSST reserves the right to revoke certifications if these standards are not upheld.

Specialized Skills Telecommunicators Bring to the Role

Telecommunicators possess a unique blend of skills that make them indispensable to emergency response systems. These include:

1. Multitasking and Decision-Making: Dispatchers frequently manage multiple tasks, such as handling emergency calls, dispatching first responders, and updating critical information—all while maintaining composure under pressure.
2. Exceptional Communication Skills: Effective communication is paramount. Telecommunicators relay vital information clearly and concisely to both callers and emergency personnel.
3. Emotional Resilience: Facing high-stress, life-or-death situations daily requires telecommunicators to remain calm and composed.
4. Problem-Solving Abilities: Telecommunicators must think quickly and provide actionable guidance to callers until responders arrive.
5. Technological Proficiency: Mastery of computer-aided dispatch systems, mapping tools, and other advanced technologies is integral to their role.

The Impact of Certification and Skills

The certification process and specialized skills ensure that telecommunicators are prepared to handle the demands of this critical profession. These professionals act as the first line of support in emergencies, providing a steady and reliable presence for callers during some of the most challenging moments of their lives.

By adhering to rigorous standards and leveraging their unique abilities, telecommunicators play an essential role in public safety, saving lives and fostering trust within the community.

The Role of the Oregon Department of Emergency Management in 9-1-1

The Oregon Department of Emergency Management (OEM) plays a pivotal role in ensuring the seamless operation of the state's 9-1-1 emergency communications system. OEM administers the State 9-1-1 Program, which was established to provide uniform, prompt, and efficient access to emergency services for residents and visitors across Oregon. This includes overseeing the network infrastructure that routes 9-1-1 calls to the appropriate Public Safety Answering Points (PSAPs), managing the distribution of funds from the Emergency Communications Tax, and supporting and testing technological advancements such as the transition to Next Generation 9-1-1 systems. By coordinating with local jurisdictions, industry partners, and advisory committees, OEM ensures that Oregon's 9-1-1 system remains reliable, responsive, and equipped to handle evolving communication technologies.