SALEM, Ore. – The Oregon Department of Emergency Management (OEM) is proud to announce that April 13-19, 2025, is officially recognized as Telecommunicators Appreciation Week in Oregon. This special week highlights the significant contributions of telecommunication professionals who play a vital role in ensuring the safety and well-being of Oregonians and visitors alike.

Every year, hundreds of dedicated public safety telecommunicators across the state answer nearly two million emergency calls. They work tirelessly 24 hours a day, seven days a week, 365 days a year to provide critical assistance during emergencies. These professionals serve as the first and often sole point of contact for those in need, linking Oregonians to law enforcement, fire services, emergency medical teams, and other first responders.

“The past year brought numerous and ongoing challenges, and Oregonians have relied on the unwavering dedication of telecommunicators to answer emergency calls and dispatch help quickly,” OEM Director Erin McMahon, said. “Their skill and professionalism serve as a vital lifeline, not only to the public but also to emergency personnel in the field.”

Beyond answering 9-1-1 calls, telecommunicators contribute to a wide range of essential functions, including supporting operations for federal, state, local, and Tribal government agencies. Their work encompasses areas like Emergency Management, highway safety, search and rescue, and more.

Telecommunicators Appreciation Week is observed nationally and internationally, with public safety associations across the U.S. and Canada celebrating the crucial role these professionals play in protecting life and property. In Oregon, OEM is proud to join this effort by highlighting the dedication and expertise of telecommunication professionals and sharing stories about their impact.

This year, OEM will also spotlight how telecommunicators are certified, the skills required for the role, the introduction of the State of Oregon’s new 9-1-1 Lab, and the invaluable service telecommunicators provide to communities across the state.

The Oregon Department of Emergency Management is committed to using a whole community approach to protect, prepare for, respond to, and recover from disasters or emergencies of any cause. With collaborative efforts that include state agencies, local and Tribal governments, and other partners, OEM supports the safety and resilience of the communities it serves.