Press Release   ·   March 21, 2025

Short videos explain how to solve common ONE Online account challenges

Navigating state benefits just got easier. The Oregon Department of Human Services (ODHS) has released three new videos designed to help people in Oregon get the most out of their ONE Online account. These videos aim to make applying for and managing medical, food, cash and child care benefits simpler.

What’s covered in the videos

The newest videos in the series focus on common challenges people face when using their ONE Online account. These topics include:

• Proving your identity
• Unlock your account or regain access
• Resolving account errors

These new videos build on earlier resources designed to help people get started with their ONE Online account. Don’t miss these additional tutorials:

• Creating Your ONE Online Account
• Using the Oregon ONE Mobile App
• Uploading Documents to Your Account
• Managing Messages in Your Account

Together, these videos provide guidance for every part of the process, from setting up your account to solving common issues.

“ODHS serves one in three people in Oregon. Many have told us they face challenges navigating their ONE Online account, and they need tools that make it easier. We heard their feedback, and these videos were created with their needs in mind,” said Nathan Singer, Director of the Oregon Eligibility Partnership.

The videos, available in both English and Spanish, are designed to address common issues and help people manage their accounts confidently. You can find them on the ODHS YouTube page.

Ways to manage your benefits:

• By phone: Call 1-800-699-9075. Some self-service features are available 24/7, such as checking your benefit status or ordering a new EBT card. All relay calls are accepted.
• Online: Visit benefits.oregon.gov and select “Log in to ONE.”
• With the Oregon ONE Mobile app: Available for free in English and Spanish on Apple and Android app stores.
• In person: Find an ODHS office near you.
• By mail: Write to ONE Customer Service Center, PO Box 14015, Salem, OR 97309.
• By fax: Send to 503-378-5628.
• In your preferred language: Visit Help in Your Language.

Resources for basic needs

• Food resources
• Support for older adults and people with disabilities: Call 1-855-673-2372 or visit adrcoforegon.org.
• Community resources: Dial 2-1-1, text your zip code to 898-211, or visit 211info.org.
• Local support: Contact your local Community Action Agency.

Oregon Department of Human Services (ODHS)

Our mission is to help people in Oregon achieve independence and well-being through programs that protect, empower and honor individual dignity and choice.

Oregon Eligibility Partnership (OEP)

OEP helps state staff determine eligibility for medical, food, cash and child care benefits. We manage the ONE Eligibility System, which serves one in three people in Oregon, in partnership with Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).

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