The Oregon Department of Consumer and Business Services (DCBS) is warning people that a scam targeting Spanish-speaking injured workers is still prevalent in Oregon and around the country and to be wary of anyone claiming that payment must be made before receiving benefits.
In these scams, workers are contacted by phone, email, social media apps such as Facebook Messenger or WhatsApp, or video calls. Scammers try to convince workers to appear at an online workers’ compensation hearing, and at times, this results in an official-appearing order in their favor. Thereafter, workers are told they must pay money to receive the workers’ compensation benefits or the settlement money for their claim. These communications may appear official and the hearings may include a fake judge, attorney, or government representative. The Oregon Workers’ Compensation Division (WCD), part of DCBS, and the Workers’ Compensation Board (WCB) will never ask anyone to pay to receive benefits.
Here’s what you should know:
- WCD, WCB, and insurance companies do not ask for payment to release workers’ compensation benefits. Never pay money up front for benefits or settlements.
- WCD and WCB will never ask for payment through gift cards, wire transfers, or cryptocurrency. Be skeptical of any requests for payment.
- Official communications from WCD and WCB will not pressure you to act or pay immediately.
- WCB, which conducts workers’ compensation hearings, does not charge or collect fees for hearings or mediation.
- WCB does not use social media or applications such as Facebook Messenger or WhatsApp to communicate with parties about hearings or mediations.
If you are unsure whether a communication is legitimate, do not send money or personal information. Verify before you act by contacting the Ombuds Office for Oregon Workers by phone at 800-927-1271 (toll-free) or email at oow.questions@dcbs.oregon.gov. The office serves as an independent advocate for workers by helping them understand their rights, benefits, protections, and responsibilities within the workers’ compensation system and workplace safety and health laws and rules.
If you believe a scammer has contacted you:
- Report the incident to local law enforcement.
- Report any scams, fraud, or suspicious business activity to the Oregon Department of Justice’s fraud hotline at 877-877-9392 (toll-free).
- Report the scam to the Oregon Department of Justice and the Ombuds Office for Oregon Workers.
- Early reporting helps others from becoming victims.
If someone representing an insurance company is calling and threatening you, contact the consumer advocates with the Oregon Division of Financial Regulation, also part of DCBS, at 888-877-4894 (toll-free).
Contact information
Mark Peterson, communications director
971-283-5405
Mark.Peterson@dcbs.oregon.gov