The Oregon Department of Administrative Services (DAS) has made it easier for customers to request and receive public records, thanks to modernizing its public records software.

Effective July 15, 2024, DAS went live with Granicus GovQA software to efficiently process and manage requests for public records, such as procurement records, public employee data and risk management records.

As the volume of records requests has grown and their complexity increased, DAS looked to GovQA’s cloud-based solution for a secure, highly customizable platform that enhances transparency and tracking to improve customer service.

The agency’s new records request system is a centralized, secure public records portal that allows requesters to track their public record requests online. An intake form helps refine each request, reducing the need for clarification and delivering improved accuracy. The system also standardizes workflows for agency employees, enhancing efficiency.

Granicus GovQA is the largest provider of internet hosted service for government compliance with Freedom of Information Act (FOIA) requests. GovQA handles more FOIA requests for state and local governments across the country, including other government agencies in Oregon. DAS has provided a video tutorial on how to submit a DAS public records request using GovQA.

Visit the new GovQA dashboard to see the platform live.