shadow Navigation Menu HLO Home nav bottom spacer HLO Privacy Policy;

Health Licensing Office (HLO) Policies


Privacy & Disclosure
Health Licensing Office (HLO) Web Site Privacy & Information Disclosure Notice

Thank you for visiting the Health Licensing Office web site. This notice addresses privacy concerns about the information collected on this site.

The following topics are covered






System Availability Policy



Information Collected When You Browse This Site



Public Records Statement



Public Disclosure



Personal Information and Nondisclosure



Requesting Personal Information Inspection



Product Delivery Policy



Refund Policy



Links to Other Sites



Mailing Lists



Receiving E-mail






Secure Transmission






Asking questions about this policy

Disclaimer (return to index)
Neither the Health Licensing Office, nor any agency, officer, or employee of the State of Oregon warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at their own risk.

System Availability Policy (return to index)
In order to provide you with the most up-to-date information possible, some of our services may be unavailable between the hours of 11:30 PM and 3:00 AM Pacific Time. We apologize in advance for any inconvenience and ask that you check back with us at a later time.

Information Collected When You Browse This Site (return to index)
If you do nothing during your visit to this web site but browse or download information, we automatically collect and store the standard data collected by all web server software. That information is as follows:

  1. The Internet Protocol (IP) address and domain name used (but not the e-mail address). The IP address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet IP to respond to your browser request.
  2. The Domain name (DNS) assigned on the Internet to your IP Address (if there is one).;
  3. The type of browser and operating system you used.
    Example: Mozilla/4.0 (compatible; MSIE 4.01; Windows NT; IE4WDUS-1998101501);
  4. The date and time you visited this site;
  5. The web pages or services you accessed at this site; and
  6. The web site you visited prior to coming to this web site. (Note: this is included so that summary analysis can be done on how visitors get to our site, i.e., from a search engine, from a link on another site, etc.)

We do not track individual user navigation choices. We do, however, summarize the information listed above to determine:

  • What organizations are our most frequent users (item 2 above) to better target our content for the audience.
  • What browsers are being used on our site to determine what techniques we can use to develop pages that will work with different browsers (item 3 above).
  • How often our pages are being used (item 5 above).
  • By the traffic from organization names such things as the search engines that are good at directing people to the site (item 6 above)

For site security purposes and to ensure that this service remains available to all users, this site may monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If security monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate officials. Except for authorized law enforcement investigations no attempts are made to identify individual users or their usage habits. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the state law and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Public Records Statement (return to index)
Information reported to the Health Licensing Office is subject to Oregon's public records law ORS Chapter 192, and may be made available on our web site and to other parties upon request.

Public Disclosure (return to index)
All information collected at this site becomes a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law.

In the State of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy of individuals. Both state and federal laws provide exceptions. We may request personally identifiable information from you in order to provide requested services, but such information is handled as it would be on an in-person visit to a governmental office.

Requesting Personal Information Inspection (return to index)
You have the right to review information collected about you by this site. Contact the office that provides the service you requested.

Product Delivery Policy (return to index)
The Customer will be able to print a receipt/temporary license immediately after payment which will authorize them to practice their profession for 30 Days. The permanent license will be mailed to the Customer usually within 6 – 10 days. The temporary license must be posted in the workplace the same as if it were a permanent license until the permanent license is received. For products other than licenses, such as applications and civil penalty payments, the Customer should immediately print their receipt as no further documents will be issued. The payment will post to the Customer’s account immediately.

Refund Policy (return to index)
All fees for license renewal transactions are nonrefundable and payable in advance. Be certain that you intend to complete the process before submitting your payment. If you have any questions regarding your eligibility, please call our Customer Service Center at (503)378-8667.

In the event of an overpayment or if an error has been made in your payment, contact our Customer Service Center at (503)378-8667, or e-mail to request a review of your account. Allow 4 to 6 weeks for the refund to be processed as a credit to your credit card account.

Links to Other Sites (return to index)
The Health Licensing Office site has links to other web sites. These include links to web sites operated by other government agencies, nonprofit organizations and private businesses.

When you link to another site, you are no longer on the Health Licensing Office web site and this Privacy Notice will not apply. When you link to another web site, you are subject to the privacy policy of that new site.

Mailing Lists (return to index)
Due to the public nature of our database records, the Attorney General has advised the office that we must continue to provide summaries, or mailing lists, to those that request them:

Absent applicability of any exemption from disclosure under the Public Records Law to name or address information contained in the office database(s), the office is required to provide that information to requesters, including marketers, upon request. As with all public records requests, the office is authorized to recover its costs in responding to these requests in accordance with ORS 192.440(3) and rules adopted by the office establishing such fees."

Personal Information and Nondisclosure (return to index)
"Personal information" is information about a natural person that is readily identifiable to that individual, such as an individual's name, address and telephone number. Such personal information may be exempt from disclosure if disclosure would constitute an unreasonable invasion of privacy under the circumstances. A domain name or Internet Protocol (IP) address is not considered personal information. Most information collected by state government is assumed to be open to the public unless specifically exempted. ORS Chapter 192 contains the Oregon Public Records Law. Under this law, individuals are permitted to request that public officials not disclose a public record that contains their home address and telephone number under certain circumstances. ORS 192.445 and OAR 137-004-0800 specify how to request nondisclosure.

E-mail (return to index)
If you send us an electronic mail message with a question or comment that contains personal information, or fill out a form that e-mail's us this information, we will only use the information needed to respond to your request. We may redirect your message to another government office that is in a better position to answer your question.

The information collected is subject to the access and confidentiality provisions of the Oregon law including ORS Chapter 192.

Viruses (return to index)
To reduce the likelihood of damage from computer viruses, the Health Licensing Office uses virus protection software on its computer systems and regularly updates the software. Although unlikely, it is possible that data you request for download from our website may contract a virus and become corrupted before it reaches your computer. The Health Licensing Office is not responsible for files that may become corrupted as the data travels through the Internet.

Forms (return to index)
Each electronic form that collects personal information on this site will have a specific privacy statement or a link to the privacy statement that explains the conditions (if any) under which information may be shared with other parties.

Secure Transmission (return to index)
For secured-data transmission, this site uses the industry standard encryption software, Secure Socket Layer (SSL). The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock or key symbol on its task bar to indicate invoked secure transmission. If these indicators are not present, any information is susceptible to interception by other parties. Most Internet e-mail communication will not be secure. If you are communicating sensitive information, you might want to consider sending it in by postal mail.

Cookies (return to index)
A cookie file is a small text file created by a web site on your computer hard drive that contains unique information the site can use to track such things as passwords, lists of pages you've visited, the date when you last looked at a specific page or to identify your session at a particular web site. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application. If cookies are used on the web site their use will be clearly marked. While most browsers have an option that allows you to control the use of cookies, their use might provide some features that can not be used if cookies are turned off. Each application start page where cookies are used will have a specific statement that explains the use of the cookies, what information is being stored and whether the information is deleted or retained for future use when you complete your session.

Asking questions about this policy (return to index)
If you have any questions about this policy, please contact the Health Licensing Office at (503)378-8667, or e-mail