Health Licensing Office (HLO) Policies
Privacy & Disclosure
Health Licensing Office (HLO) Web Site Privacy & Information Disclosure Notice
Thank you for visiting the Health Licensing Office web site. This notice
addresses privacy concerns about the information collected on this site.
The following topics are covered:
Disclaimer (return to index)
Neither the Health Licensing Office, nor any agency, officer, or
employee of the State of Oregon warrants the accuracy, reliability or
timeliness of any information published by this system, nor endorses any
content, viewpoints, products, or services linked from this system, and shall
not be held liable for any losses caused by reliance on the accuracy,
reliability or timeliness of such information. Portions of such information may
be incorrect or not current. Any person or entity that relies on any
information obtained from this system does so at their own risk.
System Availability
Policy (return to index)
In order to provide you
with the most up-to-date information possible, some of our services may be
unavailable between the hours of 11:30 PM and 3:00 AM Pacific Time. We
apologize in advance for any inconvenience and ask that you check back with us
at a later time.
Information
Collected When You Browse This Site (return to index)
If you do nothing during
your visit to this web site but browse or download information, we
automatically collect and store the standard data collected by all web server
software. That information is as follows:
- The Internet Protocol (IP) address and domain name used
(but not the e-mail address). The IP address is a numerical identifier
assigned either to your Internet service provider or directly to your
computer. We use the Internet IP to respond to your browser request.
Example: 122.125.36.42;
- The Domain name (DNS) assigned on the Internet to your
IP Address (if there is one). Example:somename.com;
- The type of browser and operating system you used.
Example: Mozilla/4.0 (compatible; MSIE 4.01; Windows NT;
IE4WDUS-1998101501);
- The date and time you visited this site;
- The web pages or services you accessed at this site;
and
- The web site you visited prior to coming to this web
site. (Note: this is included so that summary analysis can be done on how
visitors get to our site, i.e., from a search engine, from a link on
another site, etc.)
We do not track individual
user navigation choices. We do, however, summarize the information listed above
to determine:
- What organizations are our most frequent users (item 2
above) to better target our content for the audience.
- What browsers are being used on our site to determine
what techniques we can use to develop pages that will work with different
browsers (item 3 above).
- How often our pages are being used (item 5 above).
- By the traffic from organization names such things as
the search engines that are good at directing people to the site (item 6
above)
For site security purposes
and to ensure that this service remains available to all users, this site may
monitor network traffic to identify unauthorized attempts to upload or change
information, or otherwise cause damage. If security monitoring reveals evidence
of possible abuse or criminal activity, system personnel may provide the
results of such monitoring to appropriate officials. Except for authorized law
enforcement investigations no attempts are made to identify individual users or
their usage habits. Unauthorized attempts to upload information or change
information on this service are strictly prohibited and may be punishable under
the state law and federal statutes including the Computer Fraud and Abuse Act
of 1986 and the National Information Infrastructure Protection Act of 1996.
Public
Records Statement (return to index)
Information reported to
the Health Licensing Office is subject to Oregon's public records law ORS Chapter
192, and may be made available on our web site and to other parties upon
request.
Public
Disclosure (return to index)
All information
collected at this site becomes a public record unless an exemption in law
exists. ORS
Chapter 192 contains the Oregon Public Records Law.
In the State of Oregon, laws exist to ensure that
government is open and that the public has a right to access appropriate
records and information possessed by state government. At the same time, there
are exceptions to the public's right to access public records that serve
various needs including the privacy of individuals. Both state and federal laws
provide exceptions. We may request personally identifiable information from you
in order to provide requested services, but such information is handled as it
would be on an in-person visit to a governmental office.
Requesting
Personal Information Inspection (return to index)
You have the right to
review information collected about you by this site. Contact the office that
provides the service you requested.
Product Delivery Policy (return to index)
The Customer will be able to print a receipt/temporary license immediately after payment which will authorize them to practice their profession for 30 Days. The permanent license will be mailed to the Customer usually within 6 – 10 days. The temporary license must be posted in the workplace the same as if it were a permanent license until the permanent license is received.
For products other than licenses, such as applications and civil penalty payments, the Customer should immediately print their receipt as no further documents will be issued. The payment will post to the Customer’s account immediately.
Refund Policy (return to index)
All fees for license
renewal transactions are nonrefundable and payable in advance. Be certain that
you intend to complete the process before submitting your payment. If you have
any questions regarding your eligibility, please call our Customer Service Center at (503)378-8667.
In the event of an
overpayment or if an error has been made in your payment, contact our Customer Service Center at (503)378-8667, or e-mail hlo.info@state.or.us to request a review of your
account. Allow 4 to 6 weeks for the refund to be processed as a credit to your
credit card account.
Links to Other
Sites (return
to index)
The Health Licensing Office site has links to other web sites. These include links to web
sites operated by other government agencies, nonprofit organizations and private
businesses.
When you link to another
site, you are no longer on the Health Licensing Office web site and this
Privacy Notice will not apply. When you link to another web site, you are
subject to the privacy policy of that new site.
Mailing Lists (return to index)
Due to the public
nature of our database records, the Attorney General has advised the office
that we must continue to provide summaries, or mailing lists, to those that
request them:
Absent applicability of any
exemption from disclosure under the Public Records Law to name or address
information contained in the office database(s), the office is required to
provide that information to requesters, including marketers, upon request. As
with all public records requests, the office is authorized to recover its costs
in responding to these requests in accordance with ORS 192.440(3) and rules
adopted by the office establishing such fees."
Personal
Information and Nondisclosure (return to index)
"Personal
information" is information about a natural person that is readily
identifiable to that individual, such as an individual's name, address and
telephone number. Such personal information may be exempt from disclosure if
disclosure would constitute an unreasonable invasion of privacy under the
circumstances. A domain name or Internet Protocol (IP) address is not
considered personal information. Most information collected by state government
is assumed to be open to the public unless specifically exempted. ORS Chapter
192 contains the Oregon Public Records Law. Under this law, individuals are
permitted to request that public officials not disclose a public record that
contains their home address and telephone number under certain circumstances.
ORS 192.445 and OAR 137-004-0800 specify how to request nondisclosure.
E-mail (return to index)
If you send us an
electronic mail message with a question or comment that contains personal
information, or fill out a form that e-mail's us this information, we will only
use the information needed to respond to your request. We may redirect your
message to another government office that is in a better position to answer
your question.
The information collected
is subject to the access and confidentiality provisions of the Oregon law including ORS Chapter
192.
Viruses (return to index)
To reduce the
likelihood of damage from computer viruses, the Health Licensing Office uses
virus protection software on its computer systems and regularly updates the
software. Although unlikely, it is possible that data you request for download
from our website may contract a virus and become corrupted before it reaches
your computer. The Health Licensing Office is not responsible for files
that may become corrupted as the data travels through the Internet.
Forms (return to index)
Each electronic
form that collects personal information on this site will have a specific
privacy statement or a link to the privacy statement that explains the
conditions (if any) under which information may be shared with other parties.
Secure Transmission (return to index)
For secured-data
transmission, this site uses the industry standard encryption software, Secure
Socket Layer (SSL). The URL in your browser will change to "HTTPS"
instead of "HTTP" when this security feature is invoked. Your browser
may also display a lock or key symbol on its task bar to indicate invoked
secure transmission. If these indicators are not present, any information is
susceptible to interception by other parties. Most Internet e-mail
communication will not be secure. If you are communicating sensitive
information, you might want to consider sending it in by postal mail.
Cookies (return to index)
A cookie file is a
small text file created by a web site on your computer hard drive that contains
unique information the site can use to track such things as passwords, lists of
pages you've visited, the date when you last looked at a specific page or to
identify your session at a particular web site. A cookie is often used in
commercial sites to identify the items selected for a specific shopping cart
application. If cookies are used on the web site their use will be clearly marked.
While most browsers have an option that allows you to control the use of
cookies, their use might provide some features that can not be used if cookies
are turned off. Each application start page where cookies are used will have a
specific statement that explains the use of the cookies, what information is
being stored and whether the information is deleted or retained for future use
when you complete your session.
Asking questions
about this policy (return to index)
If you have any
questions about this policy, please contact the Health Licensing Office at
(503)378-8667, or e-mail hlo.info@state.or.us
