Refund Policy

Due to the nature of our business we do not allow merchandise to be returned to a Correctional Facility. Therefore it is the Policy of the Oregon Department of Corrections to not provide Refunds. All Sales are Final.

Fulfillment Policy

Products on hand will be shipped within 5-7 business days. Custom orders and items in production may take up to 60 calendar days unless otherwise negotiated with the crafter. Credit card will be charged upon checkout.

Portal Provider Fee

This online service is provided by NICUSA – Oregon Information Division, a third party, working under a contract administered by the Oregon Department of Administrative Services. The total online price includes a Portal Provider Fee that is paid directly to NICUSA – Oregon Information Division. The Portal Provider Fee is used to develop, maintain, enhance, and expand the service offerings of the state's E-Government Program. You will see two charges on your credit card statement which will include the State of Oregon fee and the NICUSA – Oregon Information Division fee listed as “NIC-OR PortalProvFee”.