Eligibility Supervisor 1 (7237)

CLASS SERIES CONCEPT AND ACCOUNTABILITIES

The Eligibility Determination Supervisor is responsible for the effective operations of teams that determine eligibility and authorize ongoing benefits for applicants and clients receiving social, food, habilitative, rehabilitative, therapeutic, or medical services from state programs or agency resources, or who refer to ongoing human services programs and community resources. These positions provide oversight of the daily supervision, direction, and delegation of work. Positions may specialize in one service area or may work in cross-functional areas, depending upon the needs of the community and the mission of the agency to which assigned.

TYPICAL JOB DUTIES

Exercise supervisory authority over a team of subordinate staff. Supervise, hire, promote, monitor performance, develop, train, coach, mentor, discipline, and provide direction to employees. Respond to and resolve employee grievances. Assign and evaluate work. Promote a diverse and inclusive work environment. Promote safety training and practices in performance of all work activities.

Plan, organize, and manage the work of the unit to ensure that accurate and timely eligibility determinations, performance expectations, and outcomes are met. Review reports and utilize statistical data to meet organizational needs.

Support and promote exceptional customer service.

Respond to external grievances from Oregonians and community partners.

Interpret programs and policies to staff. Develop, implement, and evaluate procedures and systems.

Assist management in developing program rules, policies, and long- and short-range goals, plans, and program evaluation. Authorize expenditures according to policy and budget.

Provide oversight, interpretation, technical assistance, and advisement of public assistance, local resource and services, eligibility requirements, application details, payment methods, and/or legal rights. 

Communicate with representatives from other state agencies, community partners, community members, and various committees and advisory boards regarding the implementation of state legislation, regulations, and agency policies and procedures. Develop and maintain community partner relationships that reduce barriers to resources and services.

The accountabilities and job duties are characteristic of the type and level of work associated with these classes. Individual positions may do all or some combination of the accountabilities and job duties listed, as well as other related responsibilities.

DISTINGUISHING FEATURES

This is a two-level classification series. 

Supervision is the direct interaction with subordinate positions to provide work direction and assignments. Supervisors are accountable for communicating decisions regarding strategic and operational plans set by management and assigning tasks to fulfill those strategic and operational objectives. At this level, supervision is largely within a singular field, and the focus is more immediate.

Supervisor 2

Positions at this level provide general supervision to coordinate and oversee daily activities, set priorities, provide training, and ensure the completion of tasks.  Positions typically supervise a variety of vocational, technical/paraprofessional staff, or lower-level supervisors. 

Supervisor 1

Positions at this level provide immediate direct supervision and are accountable for day-to-day oversight of operational activities. Positions supervise employees performing similar work with less-complex, routine, or production functions. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job.

ENTERPRISE COMPETENCIES

Oregon State Government has established a set of enterprise-wide values and competencies to inform what characteristics and behaviors to seek in managers. 

Supervisors should have a proficiency of proficient- to advanced-level for the enterprise competencies below:

• Communication
• Innovation
• Intentional Engagement
• Mentoring and Developing People
• Stewardship
• Business Acumen

For more information on the enterprise competencies and proficiency levels visit https://www.oregon.gov/das/HR/Documents/mgr_comp.pdf.